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We take some simple but necessary precautions.
For the health and safety of our guests, dogs entering the Pooch Hotel for any of our services must be current in the following vaccinations and screenings:
Distemper/Parvo vaccine (one or three-year protocol)
Rabies if over 4 months of age (one or three year protocol)
Annual Bordetella vaccine
Canine Influenza Virus “CIV” H3N2 vaccine
One-year protocol – year 1 administered as 2 shots, 2-3 weeks apart. Strongly recommended but not required
Frontline (or similar) monthly flea and tick preventative medication
Annual Fecal test with a negative result
If your pet does not have a fecal test result at the time of check-in, we will perform a fecal test in-house. There is an additional fee to have this done as well as a $35/day special handling fee until we get those results. Also, until we have those results, your fur-baby would be unable to play with the other guests and enjoy personal play (15 minutes of mid-day play with a team member and AM/PM potty breaks when in the hotel/resort).
If your pet has a positive fecal test result, we will still accept them but there is a $35 per day special handling fee and your dog will be ineligible for group play.
Dogs who are intact (not spayed/neutered) will be allowed to stay at our hotels (with the exception of females while they are actively in heat). However, they will not be able to participate in group play with other guests if they are over 7 months of age. Instead of group play, our intact guests will take part in our Personal Play program.
We ask that you either:
have your vet email us ([email protected] or [email protected]) proof of the vaccines and negative fecal test,
drop off paper copies of the health records at our front desk, or
email a PDF of the updated health records to ([email protected] or [email protected]) and include ‘vaccine records’ in the subject.
Here at Pooch Hotel, we understand that dog parents are not only loving people, but they’re also busy people! That’s why we strive to make everything as convenient as possible.
For new customers, our industry-leading, online customer portal makes getting started quick and easy!
By signing up for an account, you can:
Make or change reservations online or view upcoming reservations
Manage your pet’s profile, including viewing vaccination information, etc.
Manage your Pet Parent profile
For all new customers to dog boarding, dog daycare, grooming, and training, click the link below to get started. We look forward to meeting you and your fur babies soon!